Frequently Asked Questions for Volunteers
How do I navigate the volunteer portal?
Volunteer Portal Instructional Video
How do I sign up using NYC ID Login?
How do I find volunteer opportunities?
- If you are interested in general volunteering, select the calendar icon from the side or top menu bar. You may also look for volunteer opportunities by clicking Opportunities in the menu.
- If you are interested in finding an opportunity with one of our programs, choose Programs in the side menu and search by name.
For detailed instructions: Finding Volunteer Opportunities
How do I respond to volunteer opportunities?
- In order to register for the opportunities, click "Respond" in the upper right-hand corner of the page.
- If you do not already have a volunteer profile on our site, you will be prompted to create one before registering for the need. If you already have a profile, you will click "Submit Response" near the bottom of the opportunity page.
For detailed instructions: Responding to Volunteer Opportunities
How do I change my e-mail, password, or other profile information?
- Once logged in, select your profile picture in the top right corner. From the drop-down menu select "Edit Your Profile". Make any necessary edits remember to click the Update button!
- Please note: to avoid creating duplicate accounts, if you have forgotten your password, please follow the Resetting Your Password link or contact us at volunteer@aging.nyc.gov
How do I log and track my hours, including hours for needs that are not listed on the site?
- Log into the website.
- Click on your profile dropdown (located where the blue circle is in the image above) and select Track Hours
- Then click Add Hours, located under the Volunteer Hours heading
- Click No under the Hour Type heading to indicate that the hours are not related to a previous need response on your Connect site.
- Complete all applicable fields under the Individual Details, Hour Details, and Description
- Click Submit Hour Entry.
For additional details: Logging your Volunteer hours
How do I use the App?
Once the Volunteer Get Connected App is downloaded from the App Store on your device, the app may be used to access:
- Your schedule of your upcoming and past volunteer shifts.
- Check in to each shift to make sure you are helping your favorite programs get the data they need to be successful.
- Add hours without checking in.
- Your dashboard is where you will be able to view the impact you are making in your community.
- The app will use your location and push notifications to alert you when you should check in to a response you've created. When you arrive on-site, we'll tell you that it's time to start your clock, and we'll let you know to stop the clock when you leave.
What does it mean to be a FOLLOWER of a program?
If you choose to become a follower of a program on our site, you will be notified by email when a new need or event is posted by that group. Becoming a follower is a great way to stay up to date with all of your favorite program.
How can I learn more about the work of the Department of the Aging?
Please click "the return to our webpage button" to visit our webpage, to learn more about NYC Aging and our work across the city.
I am a volunteer and I have a question that isn't answered here.
Please email the Aging Connect team at volunteer@aging.nyc.gov
